Orders are typically fulfilled once per week. Please allow up to 14 days for delivery of all orders.
Orders are typically fulfilled once per week. Please allow up to 14 days for delivery of all orders.
Last updated: 28 June 2026
Store operator: Australian Cadet Corps Inc.
Postal address: Australian Cadet Corps Inc., 3 Amy Close, Wyong NSW 2259
ABN: 33768650192
These Terms apply to the use of the ACC Online Store and to any order placed through the ACC Online Store.
By accessing the ACC Online Store, creating an account, placing an order, or using any store service, you agree to these Terms.
The ACC Online Store is operated by or on behalf of the Australian Cadet Corps Inc. for the purpose of supplying approved uniform items, rank or award-related items, training resources, promotional items and other items connected with Australian Cadet Corps activities.
The ACC Online Store is primarily intended for use by:
The ACC Online Store is not operated as a general public retail store. Some items may be visible to, or technically able to be ordered by, members of the public. However, the Australian Cadet Corps reserves the right to refuse, cancel, restrict or delay any order where we consider that the item is intended only for members, units, authorised personnel or persons who meet a particular rank, appointment, award or eligibility requirement.
Some products available through the ACC Online Store are restricted. Restricted items may include, but are not limited to:
Placing an order for a restricted item does not guarantee that the item will be supplied.
Before processing, packing, dispatching or releasing an order, we may require proof of one or more of the following:
If satisfactory proof is not provided within the time requested, we may cancel the order and issue a refund for the cancelled item or order.
The general public may be able to access the ACC Online Store or place orders through the website. This does not mean that all products are available to the general public.
Public customers may purchase only those items that the Australian Cadet Corps makes available for public sale, such as approved promotional merchandise or other unrestricted items.
We may cancel any public order, in full or in part, where the order includes restricted items or where we reasonably consider that the order may result in inappropriate possession, use or display of Australian Cadet Corps uniform, insignia, branding or related items.
A person placing an order on behalf of a Cadet Unit confirms that they are authorised to do so.
If an order is placed using Cadet Unit funds or for Cadet Unit purposes, the person placing the order is responsible for ensuring that the order has been approved in accordance with Australian Cadet Corps rules, policies, financial procedures and any direction from the relevant Commanding Officer or authorised officer.
We may request written confirmation of unit authority before processing a unit order.
When you submit an order through the ACC Online Store, you are making an offer to purchase the selected items.
An automated order confirmation, payment receipt or website confirmation means that we have received your order. It does not necessarily mean that the order has been accepted, verified or approved for fulfilment.
An order is accepted only when the Australian Cadet Corps confirms acceptance, approves the order for fulfilment, dispatches the order, releases the order for collection, or otherwise confirms that the order will be supplied.
The Australian Cadet Corps reserves the right to refuse, cancel or partially cancel any order before fulfilment, including where:
If we cancel an order before fulfilment, we will refund the amount paid for the cancelled item or order, unless another remedy is required by law.
All prices are shown in Australian dollars.
Prices include GST where GST applies. If the Australian Cadet Corps is not required to charge GST on a particular sale, the price will be treated accordingly.
Payment must be made through the payment methods offered on the ACC Online Store at checkout.
Product availability may change without notice. We may limit quantities, place items on backorder, substitute an item with your consent, or cancel and refund an unavailable item.
Product images, colours, sizing and descriptions are provided as a guide. We will take reasonable care to describe products accurately, but minor differences may occur due to manufacturing, supplier changes, screen display settings or product updates.
The ACC Online Store is operated for the benefit of Australian Cadet Corps members and Cadet Units. It is not a commercial warehouse or fast-shipping ecommerce operation.
Unless a different timeframe is displayed on the website, orders are generally reviewed, processed, packed and fulfilled once per week.
Processing and fulfilment times may be affected by:
By placing an order, you acknowledge that dispatch or collection may not occur immediately and that your order will be shipped or made available only once processing and fulfilment can take place.
Where we become aware that an order cannot be fulfilled within the timeframe displayed on the website, or within a reasonable time, we will endeavour to contact you with an update. Depending on the circumstances, we may offer to continue processing the order, place the item on backorder, substitute an item with your agreement, or cancel and refund the affected item.
Available shipping, delivery or collection options will be displayed at checkout or otherwise communicated by the Australian Cadet Corps.
Orders may be:
You are responsible for providing complete and accurate delivery details. If an order is delayed, returned, lost or delivered incorrectly because you provided incorrect or incomplete details, we may require you to pay any additional postage, handling or re-delivery costs, unless the issue was caused by us or the law requires otherwise.
If an order is lost or damaged in transit, please contact us as soon as possible with your order number and supporting details. We may ask for photographs, packaging, tracking information or other evidence to help assess the issue.
You may request cancellation of an order by contacting us as soon as possible after placing the order.
We may approve a cancellation request if the order has not yet been packed, specially ordered, customised, allocated, dispatched or released for collection.
We may decline a cancellation request where fulfilment has already progressed, where the item was specially ordered or customised for you, or where cancellation is not reasonably practical. This does not affect any rights you may have under Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded, restricted or modified, including any rights under the Australian Consumer Law.
If a product has a major problem, you may be entitled to choose a refund or replacement.
If a product has a minor problem, we may choose to repair, replace or refund the item, as appropriate and as permitted by law.
If a product is faulty, unsafe, significantly different from its description, not fit for a disclosed purpose, or otherwise fails to meet a consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.
Refunds may be provided where:
Approved refunds will usually be processed to the original payment method. The time taken for funds to appear in your account may depend on your bank, card provider or payment processor.
Shipping costs may be refunded where required by law or where the refund relates to an error by the Australian Cadet Corps. Shipping costs are generally not refundable for approved change-of-mind returns.
We are not required to provide a refund or exchange if you simply change your mind, choose the wrong size, order the wrong item, no longer need the item, or find the item cheaper elsewhere.
However, we may, at our discretion, approve a change-of-mind exchange or store credit if:
Change-of-mind returns must be approved before the item is returned. Items sent back without prior approval may not be accepted.
Uniform items must be returned in clean, unused, unworn and saleable condition unless the return is due to a fault, incorrect supply or another issue covered by Australian Consumer Law.
Uniform items that have been worn on parade, worn at training, altered, named, labelled, washed, damaged, marked or otherwise used may not be accepted for change-of-mind return or exchange.
Where a uniform item is supplied in the wrong size due to an error by us, we will work with you to provide an appropriate remedy.
Where the wrong size was ordered by the purchaser, we may offer an exchange at our discretion if the item is still in saleable condition and replacement stock is available.
Rank, appointment, award, medal, ribbon, clasp, badge and insignia items may be subject to additional eligibility checks.
We may refuse to supply, exchange or replace restricted items unless we are satisfied that the recipient is eligible to possess or wear the item.
If you accidentally order an item for which the recipient is not eligible, contact us promptly. We may cancel the item before fulfilment and issue a refund.
If an ineligible purchase is identified after fulfilment, the Australian Cadet Corps may request return of the restricted item and may take any action available under Australian Cadet Corps rules, policies or applicable law.
If you receive a faulty, damaged or incorrect item, contact us as soon as possible at [insert email] and include:
Please do not dispose of the item or packaging until we have had a reasonable opportunity to assess the issue.
Where the product is confirmed to have a fault, damage or supply error for which we are responsible, we will provide a remedy required by law and may reimburse reasonable return postage where required.
Some items may be sold as second-hand, used, surplus, clearance or “as is”.
Where an item is sold as second-hand or used, the product page should describe the condition of the item as accurately as reasonably possible.
You are not entitled to a remedy for a defect or condition that was clearly disclosed before purchase, unless required by law. You may still be entitled to a remedy for an undisclosed fault or where the item otherwise fails to meet a consumer guarantee.
Uniform items, insignia, awards and branded items must be used, worn and displayed only in accordance with Australian Cadet Corps rules, policies, handbooks and lawful directions.
Purchasing an item through the ACC Online Store does not grant permission to wear a uniform, display a rank, claim an appointment, claim an award, represent the Australian Cadet Corps, or use Australian Cadet Corps branding except as authorised.
Promotional items are not uniform items unless clearly stated.
Items purchased through the ACC Online Store must not be resold, commercially exploited, copied, modified, misrepresented or used in a way that may bring the Australian Cadet Corps into disrepute.
We may refuse future orders from any person we reasonably believe has purchased items for unauthorised resale or misuse.
You must provide accurate, complete and current information when using the ACC Online Store.
You must not use another person’s details without permission.
If account functionality is provided, you are responsible for maintaining the confidentiality of your login details and for activity that occurs under your account.
We may suspend or cancel access to the ACC Online Store if we reasonably believe an account has been misused or used in breach of these Terms.
Where an order is placed for or by a person under 18 years of age, the Australian Cadet Corps may require involvement, consent or confirmation from a parent, guardian, Commanding Officer or authorised adult member.
A parent or guardian who places an order for a youth member is responsible for ensuring that the order is appropriate and that any restricted item is ordered only for an eligible recipient.
This section explains how the Australian Cadet Corps collects, uses, stores and discloses personal information in connection with the ACC Online Store.
We may collect personal information including:
We do not intentionally collect payment card numbers unless expressly stated. Payment card details are usually processed by third-party payment providers. We may receive transaction confirmations, payment status information and limited payment details, such as the last four digits of a card or payment reference.
We may collect personal information when you:
We may also collect information from Australian Cadet Corps officers or records where reasonably required to verify membership, unit authority, rank, appointment, award eligibility or order legitimacy.
We may collect, hold, use and disclose personal information to:
We may disclose personal information to:
We do not sell personal information.
Some service providers used to operate the ACC Online Store, process payments, host data, provide email services or manage delivery may store or process information outside Australia.
Where we use overseas service providers, we will take reasonable steps to select reputable providers and handle personal information appropriately.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include access controls, password protection, payment provider security, limited staff access, secure systems and record-keeping procedures.
No online store, payment system or email system can be guaranteed to be completely secure. You should contact us promptly if you believe your information or account has been misused.
You may request access to personal information we hold about you.
You may also ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before responding to an access or correction request.
If you have a privacy concern or complaint, contact us via https://cadets.org.au/contact/.
Please include enough information for us to understand and respond to the issue.
We will aim to respond within a reasonable time.
We may send store updates, restock notices, product announcements or promotional communications where you have consented or where we are otherwise permitted to do so.
You may unsubscribe from marketing communications using the unsubscribe link or instructions provided in the message, or by contacting us via https://cadets.org.au/contact/.
Transactional messages, such as order confirmations, payment receipts, eligibility checks, dispatch notices, collection instructions and refund updates, are not marketing messages and may still be sent where necessary to manage your order.
The ACC Online Store may use cookies, analytics tools or similar technologies to operate the website, remember preferences, manage carts, improve performance, prevent fraud and understand website usage.
You can control cookies through your browser settings, but disabling cookies may affect website functionality.
The Australian Cadet Corps name, logos, badges, designs, materials, images, documents, product designs, website content and related intellectual property remain the property of the Australian Cadet Corps or its licensors.
You must not copy, reproduce, modify, distribute, sell, display or use Australian Cadet Corps intellectual property without written permission, except as expressly permitted by the Australian Cadet Corps.
Purchasing an item from the ACC Online Store does not grant any intellectual property licence or permission to use Australian Cadet Corps branding outside authorised purposes.
To the maximum extent permitted by law, the Australian Cadet Corps is not liable for indirect, incidental, special or consequential loss arising from use of the ACC Online Store or delay in order processing, fulfilment or delivery.
Nothing in this clause limits any liability that cannot lawfully be limited, including liability under Australian Consumer Law.
We may update these Terms from time to time.
The version published on the ACC Online Store at the time you place an order will generally apply to that order, unless a change is required by law or is otherwise stated.
The current version of these Terms will be available on the ACC Online Store.
These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.
For order enquiries, eligibility verification, returns, exchanges, refunds, privacy requests or complaints, contact:
ACC Online Store
Email: store@cadets.org.au
Postal address: Australian Cadet Corps, 3 Amy Close, Wyong NSW 2259, Australia
Attention: Procurement Commander